Frequently Asked Question (FAQ)
Everything you need to know before booking your next shipment with
Mazala Logistics.
GENERAL QUESTIONS
Q1: What types of freight do you handle?
We handle Full Truckload (FTL) and Less-than-Truckload (LTL) shipments across the U.S., including dry van, refrigerated, flatbed, oversized, and time-sensitive freight. We also support cross-border shipments to Canada and Mexico.
Q2: Do you offer both spot rates and contracted pricing?
Yes. We provide real-time spot quotes for one-time shipments as well as contracted rates for recurring or high-volume freight lanes.
Q3: How do I get a freight quote?
You can request a quote through our online form or directly through your account dashboard. We use automated lane-matching and market data to return accurate pricing in minutes, not hours.
Q4: What regions do you serve?
Mazala Logistics covers the entire continental United States, with reliable carrier capacity in both major metros and rural lanes. We also provide cross-border support for shipments into Canada and Mexico.
Shipment & Booking
Q5: How do I book a shipment?
Once you receive a quote, simply confirm the shipment online. We’ll take care of carrier dispatch, documentation, compliance checks, and schedule coordination. Our platform is designed for quick, low-touch bookings.
Q6: Can I schedule recurring shipments?
Absolutely. We offer recurring load scheduling and route optimization for clients with regular freight needs. This can reduce your costs and simplify logistics planning.
Q7: Can I make changes after booking a shipment?
Yes, we understand things change. You can request updates (pickup time, location, etc.) by contacting your dedicated support representative or through your customer portal, depending on timing and carrier availability.
Carrier & Load Management
Q8: Who are your carriers?
We work with a vetted network of licensed and insured motor carriers across the country. Every carrier is screened for safety, compliance, and performance before they move your freight.
Q9: Can I track my shipment in real time?
Yes. All active shipments can be tracked through your dashboard with real-time GPS updates, status notifications, and estimated time of arrival (ETA). We’ll also proactively notify you of any exceptions or delays.
Q10: Will I be notified when my shipment is picked up or delivered?
Yes, you will receive automatic email notifications at key milestones: pickup, in-transit, and delivery confirmation. You can also set custom notification preferences in your account.
Documentation & Compliance
Q11: Do you provide a Bill of Lading (BOL)?
Yes. A digital Bill of Lading is automatically generated for every load. You’ll receive a copy via email and can download it anytime from your portal.
Q12: Are your carriers compliant with DOT and FMCSA regulations?
Yes. All carriers are verified for compliance with DOT, FMCSA, and insurance requirements. We conduct ongoing monitoring to ensure safety and reliability.
Q13: What if I need to ship hazardous materials?
We support select hazmat shipments through certified carriers. Let us know the commodity details, and we’ll confirm availability and compliance handling.
Technology & Support
Q16: Do I need to call to manage shipments?
No. Our platform is designed for self-service, with quoting, booking, tracking, and document access all available online. However, a dedicated logistics expert is always available if you prefer live support.
Q17: Can your system integrate with my ERP or warehouse system?
Yes. We offer API and EDI integrations for larger clients who need seamless logistics data exchange. Let us know your requirements and we’ll provide a custom integration roadmap.
Q18: Do I need an account to request a quote?
No. You can request a quote as a guest. However, creating a free account allows you to track shipments, view history, store locations, and manage documents in one place.
Working With Mazala Logistics
Q19: What makes Mazala Logistics different from other freight brokers?
We combine technology-driven automation with experienced human support to deliver faster, more reliable freight brokerage. Our focus is on transparency, efficiency, and long-term partnerships—not just transactional shipments.
Q20: How can I get started?
Click “Request a Quote” to get started or create an account to unlock all features. One of our logistics experts will follow up to understand your shipping needs and recommend the best options.
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